Customer Service Executive

The agricultural industry is undergoing a profound change. Data and technology give farmers the opportunity to reverse the long-term decline in profitability, safeguard the environment, and open a new era of smart professional farming.

Want to make a difference?

YAGRO is an award winning agritech company based in Cambridge. Since 2015, we have developed software and data tools for the farming industry to make more profitable and sustainable business decisions.

We are the industry’s trusted innovators in data. We are a tight team of farmers, technologists, and entrepreneurs. We enjoy working together. We do this first and foremost for the farmer. We are not afraid to speak the truth and challenge dogma.

Up for a challenge?

We have a great problem to solve: we have partnered with leading farm advisory companies to drive adoption of our technology across UK farms, and unlock ever greater value from data. We need to rapidly scale our relationships and reach these Partners and their farming costumers – that’s where you come in.

We are looking for a smart, driven individual to join us. You will be a key part of our team from day one, working with our software and improving our services. 

This will include helping to improve and develop our onboarding process for partners and customers.

You will help to control newly released data, develop farms’ reports for the Customer Team, and work on bespoke customer projects.

You will find creative ways to help YAGRO facilitate peers’ meetings via its products like Virtual Groups.

You will be in a position to safeguard the integrity of our data and shape the future of our services and the company, we want to hear your ideas.

The role is flexible, and we will tailor it around your skills and preferences, ensuring you get the best possible experience for your continuing career. For the right person, there is rapid opportunity for development in YAGRO. We will happily offer you all the responsibilities you can handle. 

Who are you? 

  • You have a commercial and customers services acumen
  • You want to make an impact on a team, a business, and an industry. You’re driven, take initiative, and not afraid to take responsibility
  • You are autonomous, organised, and proactive
  • You love delving into details and finding truth and insight from data
  • You love learning and sharing your insights
  • You have a background in or a passion for the agriculture industry
  • You’re interested in software and technology, even though you might not have specific experience in this area

The practicalities

Salary: £1’000 per calendar month
Duration: 3 month internship, leading to a possible full-term position
Start date: As soon as possible
Location: Usually: Eagle Labs Incubator, 28 Chesterton Road, Cambridge CB4 3AZ. We fully support remote working. As a nimble technology company, we’re well set up for it.
Contact: Emma Kelcher, Senior Customer Service Manager

Should you apply?

Above all, you’re excited by our vision and share our core values: we’re always learning; always looking for new challenges; we inspire each other; we are open and honest; we trust each other and aren’t afraid to give or accept responsibility and autonomy; and we have fun! 

To apply, please email a CV to ek@yagro.com together with a brief cover note. We’re interested in what you’ve done, but what we really care about is where you’re going.